06-15-2023 09:19 PM
I just purchased my ROG 7 Ultimate and switched from my old OnePlus phone. The ROG 7 has been problematic with networking particularly MMS which haven't been working ever. I've been looking for a solution for this problem and tried every trick sofar with no avail.
The MMS settings seem fine and identical to the OnePlus phone and when I put the SIM back in the old phone MMS work just fine.
Has this problem been reported? Or is it only my device? How can I contact ASUS technical support from Australia I purchased the phone directly from ASUS ROG store on AliExpress and I don't think they'll do much.
06-16-2023 03:33 AM
it's worrying when a smartphone can't perform the old basic operations that have existed since mobile phones were just phones with cameras. i never had this problem until i bought an asus rog2, a solid phone for me and still my current phone. my guess is that the asus messaging app is rubbish, i solved the problem with mms by installing the google "messages" app.
06-16-2023 05:02 AM
Hey @CaxXxmoo,
Can you please clarify the following information-
Please try to delete "Truecaller" and send MMS via Google Message to check if the issue persists. Also can you please send a screenshot of APN settings?
06-17-2023 09:07 PM
Hi @Mansi_ASUS ,
Thank you for your reply, I have tried two Sim cards on AldiMobile and Optus networks. Both aren't working and as I have mentioned I have reset the phone already without installing any apps I tried to send MMS on the preloaded messages app but it's not sending or receiving. The SIM cards are working fine in the other old devices.
06-19-2023 03:20 AM - edited 06-19-2023 04:24 AM
Hey @CaxXxmoo,
Could you please try the following:
1. Delete all APNs and re-insert SIM and then check if the issue persists
2. Provide a screenshot of APN settings
3. If the issue persists, please share a log file and a video.
Please follow the below steps to enable the built-in log tool (Bug reporter):
1. Screen recording activated,
2. Enable the logging tool by opening the “Calculator APP” and entering “.19595+=”
3. Select the Phone, mobile networks, and signal
4. Enable flight mode for 5 seconds
5. Disable flight mode
6. Reproduce the issue
7. Delete APN settings
8. Reject SIM cards and then insert SIM cards
9. Go to APN settings to have a look
10. Reproduce the issue again
11. Share the log