08-28-2024 05:28 AM
my phone just made an update and i cant receive or make a call though i can text messages or use my data and help with that?
08-28-2024 06:45 AM
Hello @justmy1989
Which firmware version is your phone on? I don't think I've heard of this issue before.
Just to confirm, you can use data and text messages but can't make or receive calls?
08-28-2024 07:14 AM
yea thats right, when they try to call me it says phone is closed and when i make a call it just doesnt ring and close. you mean the current version update that is it now?
08-29-2024 06:18 AM
Exactly, you can find the firmware version by going to Settings > System > About phone > Build number.
Have you reached out to your service provider in case anything might have changed in their system?
08-29-2024 10:05 AM
Sorry accidentaly pressed that i accepted as a solution to your post. Build number is UKQ1.230917.001.WW_PHONE-34.1010.0820.85-0