Rog phone 6 Battery issue.

[Christophur]

Please tell us some basic information before asking for help:
Model Name: Rog phone 6
Firmware Version: latest version
Rooted or not: Not rooted
Frequency of Occurrence: after 3rd day of usage
APP Name & APP Version (If your issue relates to the app): not related to app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My Battery backup on Rog phone 6 is only 10hrs even after a factory reset. I reached out to service center, they had the phone for a week and tested and said battery is all good. But when I went there and checked, battery was draining crazy fast (5% under 25mins). I reported to them but they said thats pretty normal and returned the phone.
I have screenshots of proof that shows battery draining fast over time of just using Instagram for 2 mins.
And I also have a screenshot took by service person (Authentic ASUS Service Center) . That screenshot shows on 1hr of Instagram usage on 100% full charge, the battery drained to 91% and battery backup was showing 9hrs.
And they said it's normal. I need a replacement ASAP.










Note: screenshots of home screen is where you can notice battery drain over time on exploring settings and 2mins of Instagram usage. I got the phone from service center with 60% of charge..
And also there was no sim insterted and it was fully used over Wifi

[ARP_ASUS]

Hi, when you say that your SOT(Screen on Time) has gone down, can you share the SOT after trying the below:

1. Charge the battery to 100% & use as per your normal usage pattern
2. When the battery strength reaches 10%, go to settings = Battery => Tap on the battery icon & share the graph
3. settings => Battery => Check the screen & share the same

I hope you are on the latest software version.

[ZenBot]

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