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Rog 6 bluetooth shows connected even when bluetooth is not on(no sound)

Rising Star I
  1. Model Name: Rog 6
  2. Firmware Version: latest 
  3. Rooted or not:Not
  4. Frequency of Occurrence: very frequently 
  5. APP Name & APP Version (If your issue relates to the app): NA

Bluetooth is showing as connected when I press vol up/down button though my Bluetooth is turned off. Because of this there is no sound. Happen sometimes but if I restart the device it fix the issue. 



Hey @abhip1986,
Thanks for bringing the issue to our notice, I have forwarded it to the R&D department.

Star II

@Mansi_ASUS @ I have similar issue with wifi. Wifi is showing connected but "NO INTERNET ACCES" on notification bar and wifi settings, when I leave HOME and wifi range


Can you guys please share a log file?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “Bluetooth”
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

This does not happen everytime so difficult to show you this issue. But whenever this happens we have to reboot it to fix the issue.