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No internet when i make phone call

Rising Star II

Rog Phone 6 No root Latest firmware .172 So i think after the last update i dont have any internet when i make a phone call .... Before the last update i was able to use internet (no 5g or 4g but still have internet on H+) it was slow but there wasn't a problem to use it Also i have not change my mobile operator from years and before rog phone 6 i haved a rog phone 5 and again i was able to use internet on H+ but now almost everytime when i make a phone call i dont have internet also i live in the same sity and nothing has changed From years i wait for VoLTE and this never happen in my country Bulgaria (mobile operator Vivacom) and now i even dont have any internet when i am in phone call .....



Hi @excavation5 !

I believe the team would need to analyze this, if you help us providing a log then the R&D team can check what's going on with your device, I'm writing the steps down below, and when you are done then feel free to send me a PM 🙂
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Phone, mobile networks, and signal”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)