Keep rebooting during call

[diu467]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi, so it's been a week since I got my Rog phone 6. There is a major problem with my phone, it reboots everytime I'm making or receiving calls. Rest of the time, it is completely normal. I'm not sure if it's a software issue or hardware problem. Factory reset didn't do anything. The time of reboot is random, sometimes when making the call, sometimes when someone is calling, sometimes in the middle of the call. The longest conversation I had was about 3 minutes. Most of the time the phone reboots around a minute during a call.

[jeanrivera]

it safe to assume this problem and mine is the same & same carries AT&T and same problem this random reboots during call, and even some times not in calls at all

ROG Phone 6 on AT&T DUO Video calls and network disconnecting — ZenTalk (asus.com)

[Mattias_ASUS]

Hello @diu467!
I got a reply from the R&D team and they are asking if you could provide us with a log from your device 🙂
To do that just follow the upcoming steps and let me know when you are done so I can send you a message to send the log.
Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

[Nishantha_1985]

Hi all I am having the same issue

[Danishblunt]

@diu467 I have a theory and honestly I don't like it.
But here we go:
turn off BT and wifi, try again calling again. If it works normally, then I'll cry.

[ASUS_Bot]

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