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Camera app issue. ASUS, you need to responsible.

DiZhàn
Star III
  1. Firmware Version: 34.0210.0210.276
  2. Rooted or not: no
  3. Frequency of Occurrence: often

just so you know that this bug is annoying, i can't use camera properly on by system camera app. there is no front camera and main camera, the 0.6× become macro and 1~8× become ultra-wide. but! 3rd party camera app or whatsapp/discord/tiktok camera is normal, i can use them. so, you need to responsible and give us more firmware updates to fix this issue.

@Mattias_ASUS 

12 REPLIES 12

公瑾
Star I

Hi it happened to me too.

I am using the same firmware as the OP. In my case:

- sometimes the front camera is missing (see attachment)

1000154253.jpg

 - sometimes the main camera is missing, especially when i am trying to make QR payment. suddenly it shows my face instead of the QR i am pointing.

all these issues gone and the camera works normal again every single time I restart. i believe it's not hardware because my phone never been thrown or fall or slipping from my hand.

Please help 

i have this exact problem, and solved this issue by beating my phone. now the problem is gone.

There are several people in Reddit with same issues.

I am just pointing this out because I saw mod in other thread stating that "they cannot verify whether this is a bug or hardware defect". 

Unless ASUS want to claim that their phones have hardware issues (again) I guess it's a software / firmware issue.

8/10 user have this camera issue, so i'm pretty sure that there is problem with the firmware as you said.

DeDHafpek
Visitor

Проблема с камерой. Автофокуса нет. Макросъёмки нет. Переключиться на селфи камеру нет возможности. Режима 8K нет. Я просто в шоке что с ASUS могут быть такие проблемы. Это очень печально. Купил кирпич а не смартфон (.