Wifi & Wifi-Hotspot Not Working

[freakingrocky]

Please tell us some basic information before asking for help:
Model Name: ASUS Rog Phone 5
Firmware Version: Android 11 (18.0840.2106.86)
Rooted or not: Not Rooted
Frequency of Occurrence: All the time
========================================
So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.

[krnapj]

vrshankar0000

https://zentalk.asus.com/en/discussion/comment/181098#Comment_181098

Are they gonna charge us for that as well?

View post

No no.no charge,even i hv put up comments on rog 5 unboxing n review videos.

[SujitMaximum]

Hi Guys yes this a problem we all are facing but there is only one solution to it Motherboard replacement.
Just submit your asus rog5 to the service center and if its in warranty you will get it 3-5 buisness day they will replace the motherboard
I got my phone back in 5 days as good as new .i have no issuses as of now
The service they provided was good.
I posted my isssue on Page1
Dont worry you will get your phone fixed.
Thanks @Asus

[SujitMaximum]

Yamini

@SujitMaximum @freakingrocky - the Asus customer support team made me go around them like crazy for a week without any solution. When I clearly told them that this is a software issue and others are also facing a similar issue and that they could check that out on this forum, they straight up denied. And they were finding ways to postpone and escape my issue, they'd say someone from the escalations team will reach out, then they'd say they are in touch with the tech team.. but nothing. I got 0 help from ASUS except they've wasted a lot of my time. And trust me, ASUS is never going to help. It has a pathetic after sales support. They don't care what issues you are facing, they care only about how much sales they are making and nothing else. They are big time LIARS. After I was so helpless as there is no service center in the town i live, I somehow managed to get a replacement from Flipkart. Hadn't flipkart helped me with a new replacement, I don't know how long would these so called Gaming Flagship Phone makers have kept me hanging with an absolutely useless phone in my hand.

So my recommendation-

Don't wait for these people to get back to you, because they won't as they are sure that this is not a software update and they have said that the customers on the forum "might be lieing- they might have dropped the phone or might have had it in contact with water or something, they might have damaged it themselves and are blaming on software update" these were the exact words of Mr. Mathew Misquitta when I asked him to check the forum as many people are facing this issue, these were his exact words.

So, if you have a service center near you and you have no problem going to the service center, you could show it to them. Probably, that also wont help because this is clearly a freaking software update issue.

View post

Hi @Yamini and @freakingrocky i got my phone fixed by the service center , got the motherboard replaced got the phone in 5 days😇 Hope we dont face the issue again.

[krnapj]

SujitMaximum

https://zentalk.asus.com/en/discussion/comment/179259#Comment_179259

Hi @Yamini and @freakingrocky i got my phone fixed by the service center , got the motherboard replaced got the phone in 5 days😇 Hope we dont face the issue again.

View post

What is there to be so happy about ? Bhai phone toh theek krte hi,warranty else class action law suit ho jata.the thing is that few pieces were faulty, so some of us even after paying the same amout will have to use repaired handsets.

[ZT-1c3039ab]

freakingrocky

Please tell us some basic information before asking for help:

1. Model Name: ASUS Rog Phone 5
2. Firmware Version: Android 11 (18.0840.2106.86)
3. Rooted or not: Not Rooted
4. Frequency of Occurrence: All the time

========================================

So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.

Wifi & Wifi-Hotspot Not Working

For now, a solution doesn't exist, I think that they will fix it with an upcoming update. If the issue doesn't get fixed, you should contact the Asus service center.