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Wifi & Wifi-Hotspot Not Working

Star I
Please tell us some basic information before asking for help:
Model Name: ASUS Rog Phone 5
Firmware Version: Android 11 (18.0840.2106.86)
Rooted or not: Not Rooted
Frequency of Occurrence: All the time
So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.

515 REPLIES 515

I am also same problem wifi does not on and hotspot error, on date 03.08. 2021, I think this is Software issues, waiting for update software soon as possible, I am twitte the asus india, does not respond...

Star I
@Yamini can contact me on need your help.

Zen Master II
I also have problem where the phone would randomly freeze and the screen won't respond
The only thing I can do just force it to hard reset but the problem will come again after a while
I hope they fix this ASAP
Their new firmware solve a bug but makes more bugs

Star II
I also facing the same issues..did the service center guys able to resolve or did they give any suggestions? They told to factory reset the phone..apart from data loss Nothin much happened..still having the issues

Star III
Nothing can fix this issue except a new software update that fixes this wifi bug. And the service center will not provide any help because there is nothing they can do. They've confirmed that they can't roll the software back to its previous version.. all they'll do is keep moving your phone to the Noida and Bangalore service centers. The resolution of all the issues we are facing can be given only by the DEVELOPERS of this software and no one else. And that can happen only if ASUS's dev team visits this forum and believes that there are a lot of people who are truly facing this issue of their new software update release. And I'm not quite sure that it is going to happen anytime soon.
I have thoroughly read most of the issues on this forum and it looks like 9 out of every 10 users have a complain about the brand's software that whenever they release a new update to fix a buzz, the software ends up creating more bugs in the phone, let alone fix a previous one. All the phones of this brand have some or the other issue. I made a mistake of trusting the initial promotional videos of how great this gaming flagship phone is. But look at where we are now..
In my view, this brand should be abandonned.. it is best to switch to a better brand which promises better customer experience and support atleast.. I'm never going to buy an ASUS product ever again.