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Wifi is not working in Rog 5s

Andrewson
Star II

I have purchased my ROG 5S on Oct 2022 exactly after 1year now Oct 2023. Ever since I updated my device to Android 13, I have faced a lot of UI issues. Today Oct 16, the device rebooted and when it came back on the Wi-Fi stopped working. When i try to switch it on from the draw menu, it will stay on "Turning On" status. If I close the drawer and open it up once again, it will go back to switch off status. If I try and switch it On from the settings menu, the button will be greyed out and will not switch on.

If I switch on the hotspot, it will throw "Error" message.

Seems like Asus is rolling out updates without testing them completely. 

There is no service centre in Coimbatore or near Coimbatore, Tamil Nadu.

I have contacted their service personally. They asked me to boot into safe mode which did not work out. Next they asked me to factory reset the device.

I have tired both methods but not at all working 

This is not good for a company which charges a premium amount for their device and it fails within just 2 years.

 

It would be great if it is possible to roll back the updates and go back to Android 12 at least for the time being until they iron out al the existing issues.

Last Update release: 33.0210.0210.235

I didn't expect this from asus, I have my asus rog strix laptop but I didin faced only few small problems, because of that only I believed and purchased this phone it is one of my dream phone but never ever expected this,

I have seen thousands and thousands of peoples are suffering for the same problem which is worst things ever I was seen ##worstmobileever 

 

6 REPLIES 6

Falcon_ASUS
Moderator
Moderator

@Andrewson 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

@Falcon_ASUS I have sent my serial number, please do check And provide me a valid and ethical support

Thankyou

 

ajithak0988
Star II

Me Facing issues with my Rog 5 , upper speaker is not working after June month update patch and now after updating it to lastest update of .235 version now the camera application is blacked out, can't use camera in any other applications like Instagram and WhatsApp. There's no service centre in Chennai or around Chennai for Asus mobile service. There is no chance that I buy another Asus mobile or Rog series. 

Only thing that I'm gonna do is file a case against Asus on consumer rights and send a legal notice and further steps.

Andrewson
Star II

yeah bro im from coimbatore here also there is no service center, i have travelled 100kms to erode yesterday and gave my phone, they told it will take around 15days. this is there fault because of their bull**bleep** update, if they ask any money for service mean im also gonna file a case against asus for sure ill update those things in future