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WIFI and HOTSPOT aren't turning ON or WORKING

Rog_software_bu
Star II

Model Name :- ASUS ROG 5 - ZS673KS-1B052IN

Firmware Version :- 31.0810.1226.139

Rooted or not :- NOT ROOTED

ASUS Complaint No/ID :- A2110005459-0013

          From yesterday, suddenly Wi-Fi and HOTSPOT STOPPED WORKING, visited service center, They said we have to change motherboard, my phone is out of warranty, so I have to pay 53000 RS / 650 USD to get it repaired, but this one was manufacturing defect (Every one getting the same issue). Why we should pay for this, if it's our fault then fine, But we are not responsible for this by any mean. Please community support us.

14 REPLIES 14

I will waiting for your lawsuit and its progress

Do it now

Jiaszzz_ASUS
Moderator
Moderator

Hello,  Rog_software_bu , Shiek11 and  Liran.

Sorry for the slow reply due to the Lunar New Year holiday and any inconvenience this may cause.

Please refer to [Phone/Pad] What to do if my phone won't connect to a Wi-Fi network? first for troubleshooting the Wi-Fi issue you might have.  Then please check the top-right corner of the screen, and kindly share the details requested in the PM inbox.

Thank you!

techguy150
Star II

A simple restart can solve more problems than you think. First, turn your phone off and on again, then turn off Low Power Mode or power saving mode if you have it enabled—this setting can sometimes interfere with your device's hotspot.

 

Regards,
John

Willjoe
Star II

Restart and turn off battery saving mode
A simple restart can solve more problems than you think. First, turn your phone off and on again, then turn off Low Power Mode or power saving mode if you have it enabled—this setting can sometimes interfere with your device's hotspot.

 

Regards,

Will

sumit4us
Star III

i also get this issue but believe me if possible then sell out this brand device because in upcoming month your device is going to dead, I face it and still waiting for response from service center and believe me such a pathetic devices issue even not come with cheap android devices and all issue is created from their system update even this brand not even officially admitting about it i also find some other social platforms which share same opinions and even they share snaps of what happen to their devices and how this issue is affecting this brand values