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Wi-Fi error

EnigmaVI54
Star I

Good afternoon, I don't know how to describe my phone. I know that he is only Rog Phone 5s

I have a problem, for some reason my phone stopped seeing all networks and Wi-Fi completely. Rebooting doesn't help, what do you advise? 

Screenshot_20250225-182143857.png

2 ACCEPTED SOLUTIONS

Accepted Solutions

Falcon_ASUS
Moderator
Moderator

@EnigmaVI54 
According to what you described, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first. 
https://www.asus.com/support/faq/1006657 
If the issue persists, I have PM you for confirming your product warranty.
Please check the PM inbox at the top right corner of the screen and kindly provide the requested information.
Sorry for any inconvenience it may be caused.

View solution in original post

@EnigmaVI54 
If you reset the phone, there is no need to use the original box for activation afterwards.

View solution in original post

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@EnigmaVI54 
According to what you described, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first. 
https://www.asus.com/support/faq/1006657 
If the issue persists, I have PM you for confirming your product warranty.
Please check the PM inbox at the top right corner of the screen and kindly provide the requested information.
Sorry for any inconvenience it may be caused.

Please also tell me if I reset all the settings of the phone to 0. Will I be able to log in to the phone without my box? Because I'm on vacation and my repair is cheaper than where I bought the phone, is it possible to start working the phone again without the box or is it possible to enter through the box that is on the Internet using its pictures? 

Screenshot_20250226-203526387.png

@EnigmaVI54 
If you reset the phone, there is no need to use the original box for activation afterwards.