ASUS - ZenTalk

ghyzriellgalez0 · ‎08-26-2021

Please tell us some basic information before asking for help:
Model Name: rog 5
Firmware Version: .151
Rooted or not: not
Frequency of Occurrence: all the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Got the issue after few days of .151 update. It suddenly freeze then shutdown. Force restart it with volume up and power botton. Now the wifi is not working as well as the hotspot. Did factory reset. Still the same. Not resolve. Now, I canot use the phone hence it needs data to update and install games.

When are we going to have a fix on this, since reading the forum, this issue have been starting since .86 update. And no fix as of this date.

Lord_Messi · ‎08-26-2021

ghyzriellgalez06
Please tell us some basic information before asking for help:
Model Name: rog 5
Firmware Version: .151
Rooted or not: not
Frequency of Occurrence: all the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Got the issue after few days of .151 update. It suddenly freeze then shutdown. Force restart it with volume up and power botton. Now the wifi is not working as well as the hotspot. Did factory reset. Still the same. Not resolve. Now, I canot use the phone hence it needs data to update and install games.
When are we going to have a fix on this, since reading the forum, this issue have been starting since .86 update. And no fix as of this date.

When are we going get the resolution for WIFI AND HOTSPOT NOT WORKING???

Change your motherboard at service center
That's the only solution right now before they release final fix for this problem

Gustav_ASUS · ‎08-27-2021

@ghyzriellgalez06 There are already several active threads on this topic. We're currently collecting logs from users who are reporting this issue and we're investigating the root cause. Thanks for your patience so far.
// Thread closed.