Unable to Send or Receive MMS

[jag_gia]

Please tell us some basic information before asking for help:
Model Name: ASUS ROG Phone 5
Firmware Version:18.0840.2104.56
Rooted or not: Not Rooted
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):Tried multiple different apps all the same issue
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Both me and my partner have both gotten ASUS ROG Phone 5 phones and we both can't send or receive MMS messages we have tried different Apps gotten in contact with our service provider and still have the same issue. We have completed all basic trouble shooting and also manuelly added the APN settings and spent a good 2-3 hours running all means of trouble shooting.
I also seen another person who has had the same issue on the forum but that article has been closed.
Can we please have someone address the issue as this is affecting my ability to work as I can't download MMS audio files I received from missed calls.

[jag_gia]

@Kris_ASUS
Can you please report to this also to the developer as well and show them this isn't just one case please

Cideburns

https://zentalk.asus.com/en/discussion/comment/176753#Comment_176753

I just did a complete factory reset and started again from scratch

Still no-go with MMS messaging with Optus SIMs

I even tried with 2 different Optus SIMs (I wanted to try one with 5G capable/enabled), still can;t send or rec MMS messages

View post

[Anonymous]

I just received an e-mail from ASUS Service Australia Support :

"Thank you for your patience and please refer to this update on this issue with MMS.

According to the ASUS HQ, there will be a firmware update to rectify the issue. Unfortunately, there is no ETA on the firmware release, but will keep updated once more information available in this regard."

[jag_gia]

The current firmware that just went out didn't fix it so I'm guessing in the next one that comes out

[jag_gia]

Any further news or updates

[Bjerfven]

I have the same problem i Sweden with Telenor operator, same thing:
Tried settings (APT etc)
Got new sim from operator
Works great with both sim in samsung and iphone...
Still just doesn not work, it is really not good because often my customers contact me with pictures in MMS and i cant recive them anf ti feels unprofessional to have to change to my old phone to get them out...
This and my problem with GPS fix have me going back to iPhone, but i like the ASUS ROG phones have had them all but this takes to much of my time....

(ROG 5)