Rog phone 5 wifi and hotspot is not working

[Mohammed_Zaid1]

From 11th june 2023 wifi and hotspot stopped working, tried 5 time while restarting the device but no use.

[Aureliannn_ASUS]

Hi @Mohammed_Zaid1 ,

according to your problem, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first.

 https://www.asus.com/support/faq/1006657/

Also, I have PM you for confirming Wi-Fi issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

[Mohammed_Zaid1]

Hi @Aureliannn_ASUS ,

I have checked reg. The FAQ's, the router is working fine at my end as i am able to connect to other devices.

But in the ROG 5 mobile unable to connect, the wifi and hotspot itself is not working at all.

As for the details there are no message in PM, can you check and send it again.

[Aureliannn_ASUS]

Hi @Mohammed_Zaid1 ,

thanks for providing the information.

We have sent you messege, please kindly check the PM box.

Thank you.

[Mohammed_Zaid1]

Hi, 

PF

Model name : ASUS_I005DA

product serial number : M4AIGF0032043HZ

Contact number : 9701146327

I guess the issue is after the update to Android 13 is occurring, can you look into that.

Thanks,