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ROG PHONE 5 SUDDENLY TURNED OFF AND IS NOT STARTING EVER SINCE!!

Vismay
Star III
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5
Firmware Version:
Rooted or not: NOT
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Day 1 Of The Problem: (19 August, 2021)
My ASUS ROG Phone 5 was delivered to me on 5th June. I took extremely good care of it. While I was gaming today, it turned off all of a sudden. It wasn't even warm at the moment. I remember the battery was well over 50%. There is not even a single scratch on it and it has no physical damage or has never been dropped ever. I tried rebooting. 

Power on button, power on + volume down hold, power on + volume up hold, power on + both volume button. None of em worked. 

Plugged in the charger, the led indicator was also not working. 

I almost had an heart attack. I read on Asus rog forum that other owners of this device is also facing the same issue. Those of who faced it early, had it returned and those who faced later like me had to send to service center. As I read it's a faulty motherboard on this device. I am not sure though. I have applied for a pick up & drop repair service. It will take well over 25 days to get it repaired. My question is I paid 58 thousand rs for a device I can play games on and have fun not this headache.
I am a YouTuber, so I bought it to make high quality content. But this was not what I was expecting. It's been only 2 months since I got it for God's sake. 
It's under warranty so let's see what happens. I'll keep it updated. God bless me. ASUS ROG don't disappoint me any further.

Update 1 : Day 2 Of The Problem: (20 August, 2021)

I went to my local ASUS Service Centre. They checked my phone for any physical damage, since it's in pristine condition with only minor scratches on the tempered glass, they took it to send to the service station in Kolkata. It's about 200km from where I live. I had to sign a document stating some terms & condition. After all the paper work, I was informed it'll take around 10 days and I'll be notified via message and email the entire time and I can even track my device as it go. So that's preety neat. Let's see what'll happen next. I'll update as I get more info.

Some images for reference:

screenshot-2021-08-20-13-57-35-383-com-miui-gallery.jpg
screenshot-2021-08-20-13-56-29-978-com-miui-gallery.jpg

64 REPLIES 64

Danishblunt
Hall of Fame I
ghyzriellgalez06

https://zentalk.asus.com/en/discussion/comment/182453#Comment_182453

Hahahaha you are right. Do you have a recommendation for a good gaming phone that will last up until next 2 years. As what I can observe, this gaming phones gets old so fast because ogmf this games becoming heavier and heavier every update.


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I would wait and see what happens with the new AMD GPU in upcoming samsung phones.

ghyzriellgalez0
Rising Star II
Danishblunt

https://zentalk.asus.com/en/discussion/comment/183567#Comment_183567

I would wait and see what happens with the new AMD GPU in upcoming samsung phones.


View post
Yeah. I heard about that one, if I am correct samsung will manufacture there own snapdragon or earned the right to create one. Correct me if I am wrong.

BrutusBrotal
Star I
Mine died After 8h of use followed from 4h Slow charging. Woke up to a dead phone the day after i got it. tried to send it back back but until now i did‘t get an adress. On the „Return Label“ is my own adres. Still waiting for asus germany to take responsiblity. …… deeply disappointed.

Danishblunt
Hall of Fame I
ghyzriellgalez06

https://zentalk.asus.com/en/discussion/comment/183568#Comment_183568

Yeah. I heard about that one, if I am correct samsung will manufacture there own snapdragon or earned the right to create one. Correct me if I am wrong.


View post
They made their own SoC for a very long time (exynos) but they teamed up with AMD to create a powerful SoC.
Currently it makes news to even destroy the Iphones flagships in benchmarks, which no snapdragon could.

ghyzriellgalez0
Rising Star II
Danishblunt

https://zentalk.asus.com/en/discussion/comment/183585#Comment_183585

They made their own SoC for a very long time (exynos) but they teamed up with AMD to create a powerful SoC.

Currently it makes news to even destroy the Iphones flagships in benchmarks, which no snapdragon could.


View post
Damn, that is good. I need to start saving for that one. That would really a huge hit especially in the gaming mobile market