Please tell us some basic information before asking for help:
Model Name: rog5
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to the information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I purchased a theme Asphalt 9 it is already charged to my gcash account and paid but unfortunately I cant download the theme.
Please see attached image.