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Rog 5 not receiving update

Star I

Rog 5

Android 11

Not rooted

My phone is a ROG 5 Tencent version with global rom which I bought from AMazon. How to update coz im still on Android 11? Please help


Star III

Contact Customer Care Once. If they don't help out then reply to this massage 

Until now they did not reply. Even before because this is a tencent version with global rom. I am not receiving manually any updates for the last two years. Hope you can help and guide me.thanks

Star I

Hi, MarkBryann 

To update your ROG 5 Tencent version with a global ROM from Android 11, go to Settings, navigate to System updates, and check for updates. Ensure your phone is connected to Wi-Fi, adequately charged, and set to automatically check for updates. If an update is available, follow on-screen prompts for the Over-The-Air update. If not contact customer support for manual update options.

I have tried that multiple times and with no success, even downloaded the manual update but it is not working. Im still on Android 11 and if I remember I havent received any update. If you can help. This is my software version. 18.0840.2103.26