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ROG 5 keeps shutting down randomly and when I turn it on , it immediately shuts down again

iCutie
Star I

I don't have any details with me yet but i bought this phone in 2021 no issues up until last week or 5 days ago when my phone would randomly shut down and at first I could turn it on easily but then it just got worse to the point its hard to turn on again (the volume and power button) . and then when i finally able to turn it on, it immediately shuts off. so i had it checked my technician they said its cpu reballing but after doing that it keeps doing the same thing so idk what the issue is.

ive also done the recovery mode, the restart something, force restart, tried to look it up 

help me ive no other phone and thats like  40-50k 😞

Phone: ROG 5s 

Not Rooted

not related to app. i thought its because of monopoly go i recently downloaded but after deleting its still like that

 

6 REPLIES 6

Pietschmiedt
Star I

Same issue here i bougt mine around new year 2021/22 and experience the same thing, since maybe one week, also tried emptying the cache looked for suspicious third party apps  but i haven't Downloaded any so im also wondering what to do now since a repair shop would assumably be as much as a new Phone 

P.s. died while writing this too

@Pietschmiedt 
Based on your situation description, it is recommended to contact the service center at your location to send your phone for repair. Once you have submitted it for repair, please provide me with your RMA NO, and I will ask the local service team to assist you with your case.  I have sent you a message, you can provide your contact information and RMA No through the message. Sorry for any inconvenience it may be caused.