Problem with voice getting interrupted - sounds like "robot" during calls

[Eftapsixos]

Please tell us some basic information before asking for help:
Model Name: Asus ROG 5 16GB 256 WHITE
Firmware Version: 18.0840.2106.86
Rooted or not: NOT
Frequency of Occurrence: Randomly during calls
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi there...
Im having a problem with my phone which i have for less than 20 days.
During calls people tell me that my voice gets interrupted and that it sounds like a robot.
Problem happens during normal calls and even facebook messenger calls or Viber calls.
Happens randomly one time they can hear me normally and then suddently it gets interrupted with that "robot" like sound.
Problem was happening from the moment i got the device but thought i should wait and maybe a software update would solve it.Some days after i got it the current update came out and when i installed it problem appeared to not happen any more.But after some time people started telling me the same thing "voice interrupted" and robot voice again.
I have found another thread posted by someone else mentioning the same problem as mine and there are people that have the same thing but thread is closed.Link is below

GarethJax

Please tell us some basic information before asking for help:

1. Model Name:
2. Firmware Version:
3. Rooted or not:
4. Frequency of Occurrence:
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

1. Asus ROG 5 16gb 256gb Black

2. 18.0830.2101.86

3. No

4. Intermittent during calls

During calls I "disappear" for a brief moment, so the one I talk with cannot hear me. Then it's fine again, might just last a second or a few. It occurs randomly during calls, at times there are no issues for 15 minutes, then it can happen every second minute.

This happens with different people I talk with and on my old ROG (first generation) phone this doesn't occur with the same connection.

First I thought it might be due to how I hold the phone but it can happen on speakers too.

Anyone else experienced this?

Loving the phone otherwise, but this is rather annoying!

Asus ROG 5 - Voice disappear during calls

What should i do,should i speak with asus?Will they repair the phone or replace it since there hasnt been many days since day of purchase and problem appeared from the start.
Thanks in advance

[Eftapsixos]

UPDATE!!
I sent my device to chzech to service.
They received and they shipped it back,didn't go to pick it up.
THEY REPLACED THE MOTHERBOARD.
I haven't heared back from them to the question I asked them - is the mobo new - used - REFURBISHED.
SO DISAPPOINTED device 20+ days problem appeared from the start and they replaced THE MAIN PART the motherboard... they don't accept a replacement.
Whats your opinion - advice

[Eftapsixos]

krnapj

Brother,my phone had developed another problem,phone crashed and suddenly wifi n hotspot stopped working ,i hv given it to service center.i will be getting a motherboard upgrade.to my surprise,at my city’s service center there were already 4 rog 5’s with the same problem.most of the people dont waste their time n energy on these forums n get their phones repaired in the traditional way.these guys dont even read our posts anyway.rog 5 was a stupid phone with many bugs. Your concerns r genuine , but there wont be any scratches or gaps.they hv quality assessment team,and phone is opened using specific machines.there is nothing to worry and this is our only option.if it was a software bug,factory reset would hv removed it only.its what the service center guys told me.

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did u get a mobo replacement too? was the part new?

[Eftapsixos]

i went and picked up the phone some days ago.
They replaced the motherboard with a REFURBISHED PART!!!! (20 DAYS OLD DEVICE AND PROBLEM EXISTED FROM DAY 1)
As a result MY IMEI WAS CHANGED NOT SAME AS THE BOX ---forget ANY RESALE CHANCE
Problem with voice interupts- robot voice ---------- STILL EXISTS!!!!!!!!!
Need an advice what to do next.
I DO NOT ACCEPT A SECOND REPAIR I WANT A NEW DEVICE OR MY MONEY BACK!!!!

[Eftapsixos]

any admins here im not going to get a sollution speaking to GREEK SUPPORT.