Potential cause of completely dead Rog5 phones

[Danishblunt]

First of all I want to mention this is a theory, but it seems to be rather solid and would like to ask people to give some information regarding their Rog5 phones death.
So as you guys know it isnt exacly unusual to kill your Rog5, every time one of these phones die they have been shorted. Today I had a talk with a guy on my discord and I explained to him how the modes work on a charger and a phone, however I was unsure which voltages the Rog3 supported so I took a look on the charger and there I found a potential culprit for our issue.
It seems the charger supports 20v mode, which is way to much for any phone to handle to my knowledge, if a powersurge like that gets blasted through the phone no wonder it will destroy the power IC.
As some people know, there is a certain communication between a charger and a phone, meaning the phones IC will tell the charger which mode to use and the charger will comply, however if this communication messes up, it can result in a catastropihc failure, much like some people have experienced here.
In order to investigate a little more I would like Rog5 users with completely dead phones (not powering on, black screen) to tell me:
Did your phone die while charging?
Did you use the original Rog charger?
Does your charger support 20v mode (look on the bottom of the charger for this)
If this theory holds water then I strongly suggest you get yourself a charger that supports max voltage of 12v, I believe the 20v mode is reserved for ASUS's low end notebooks and is absolutely not intended for mobile phones.
This also goes for the Rog3 users, altho its very rare the rog3 dies from this, there have been cases where the rog3 would die while charging, i had 3 cases reported to me and all 3 had been while charging.
I will repeat this, this is merely a theory right now, so do not quote this as a fact until we got way more data on this.

[Saifuddin]

ronald1985

https://zentalk.asus.com/en/discussion/comment/186197#Comment_186197

There is something called hard brick of a phone not because of charging so the theory about phones dying doesn't mean it's because charging.

Danish is asking only charging questions, which makes this topic very bias.

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I know you two arguing in another post so lets keep that aside and well he said its a theory and as we all know that so many rog phones are dying while plugged in charging or soon after removing from charger
For example, if only people who had dead ROG during charging, those people would be responding to this post
so gathering information at point can might be helpful and it may (or maybe not but left be optimistic) help asus themselves to investigate into a strong direction if this thread receive fair and on point comments about the scenario danish has mentioned

[ronald1985]

Saifuddin

https://zentalk.asus.com/en/discussion/comment/186210#Comment_186210

I know you two arguing in another post so lets keep that aside and well he said its a theory and as we all know that so many rog phones are dying while plugged in charging or soon after removing from charger

For example, if only people who had dead ROG during charging, those people would be responding to this post

so gathering information at point can might be helpful and it may (or maybe not but left be optimistic) help asus themselves to investigate into a strong direction if this thread receive fair and on point comments about the scenario danish has mentioned

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No one is arguing, if Danish thinks that was very good then he needs to chill.
I am just pointing out the obvious before people is taking this post seriously. That's all.

[FunBike31]

For the moment I do not use it / anymore.
The operation is too haphazard in my opinion.
Constant charge operation no longer works since .151, it is still fast charging.
The connection dialogue is random whatever the type of charger (not asus (see above), standard chargers 1A and 2A)
- He always asks starting with .500, ok but afterwards, either he stays there, or he asks for 1200 and stays there, it is necessary to unplug-reconnect or turn it off so that the dialogue is correct and ends with the charger can provide it (1900 in this case). With the same capacity at the start of course)
Switching on the Rog Phone 5 with a charger plugged in (Asus and not Asus, low or side usb port) is also random, power on 3, 5, 8, 10s whatever the time or the number of times, it displays when charging but do not switch to Android start
The Rog Phone 5 should be able to withstand 20v, that's what the charger delivered with it suggests.

[Danishblunt]

FunBike31

For the moment I do not use it / anymore.

The operation is too haphazard in my opinion.

Constant charge operation no longer works since .151, it is still fast charging.

The connection dialogue is random whatever the type of charger (not asus (see above), standard chargers 1A and 2A)

- He always asks starting with .500, ok but afterwards, either he stays there, or he asks for 1200 and stays there, it is necessary to unplug-reconnect or turn it off so that the dialogue is correct and ends with the charger can provide it (1900 in this case). With the same capacity at the start of course)

Switching on the Rog Phone 5 with a charger plugged in (Asus and not Asus, low or side usb port) is also random, power on 3, 5, 8, 10s whatever the time or the number of times, it displays when charging but do not switch to Android start

The Rog Phone 5 should be able to withstand 20v, that's what the charger delivered with it suggests.

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Interesting observation you make there.
I think the question we may have to ask isn't if it should sustain 20v, but if it can sustain 20v. Given from the dead Rog5 phones I know of they were all on charger when getting a black screen of death.

[Gustav_ASUS]

Thread cleaned. I'll leave it open as long as you keep the discussion on-topic and avoid unnecessary arguments.