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On my Asus ROG Phone 5s, Wifi and Hotspot is not turning on

nisargamathe25
Star I

‎06-25-2024 11:52 AM

I was having my music app open on my ROG 5s and it suddenly switched off. When I turned it on again, the wifi was disabled and I was no more able to turn it back on again. Moreover, the hotspot is also gone and not turning on at all.

The issue occurred somewhere around 5th of June 2024.

My phone is not under warranty.

Dear Asus, please help me to resolve my issue.

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1 REPLY 1

Falcon_ASUS
Moderator
Moderator

‎06-25-2024 06:33 PM

@nisargamathe25 
According to what you described, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first. 
https://www.asus.com/support/faq/1006657 
If the issue persists, I have PM you for confirming your product warranty.
Please check the PM inbox at the top right corner of the screen and kindly provide the requested information.
Sorry for any inconvenience it may be caused.

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