No sound

[Blosky]

Please tell us some basic information before asking for help:
Model Name: Rog phone 5
Firmware Version: ww_18.0840.2112.210
Rooted or not: No root
Frequency of Occurrence: Since today, 08/01/2022
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi, i was in the last version (2112.200) using my phone today normally on youtube, then the sound stopped working, i closed youtube and opened it up again but still no sound, i played a music on Deezer and no sound either, i restarted the phone without luck either, i saw that there was a new update (2112.210) so i did the upgrade but i still have no sound. When on a call, the other person can hear me but i cant hear anything, when on speaker, the other person can't hear me.

It was working normally, ¿what happened and how can i fix it?

[Blosky]

ExodusCODM

https://zentalk.asus.com/en/discussion/comment/202794#Comment_202794

Were you finally be able to get your speakers working? If yes, kindly tell how.

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I rebooted my phone, plugged in the audio jack an removed it (maybe after this i would have a little sound, but no, no luck), cleaned my speaker with a brush, but no, i still have no sound 🙂 i should´ve bought a Blackshark 4 instead.

[Nuggetsu]

Update: Can't be having my daily driver not picking up calls, so I sent the phone in to an official service center for repairs. Was informed that it'll take around 2 weeks. Back to using my old Samsung for now. (lol)
Good luck to all you other soldiers out there, will keep you updated on their official diagnosis of the issue.

[ExodusCODM]

Nuggetsu

Update: Can't be having my daily driver not picking up calls, so I sent the phone in to an official service center for repairs. Was informed that it'll take around 2 weeks. Back to using my old Samsung for now. (lol)

Good luck to all you other soldiers out there, will keep you updated on their official diagnosis of the issue.

View post

Did the same. Fingers crossed. Btw, did they mention whether it's a software or s hardware issue?

[aasifwani5678]

Irene2_ASUS

I will send you a Pm with further steps to collect a log from you to pass to our devs for investigation.

Check your inbox!

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I have the same issue on my Rog 5

[aasifwani5678]

I have done every troubleshooting