Fingerprint scanner visible when in sunlight

[Luchulainn]

Please tell us some basic information before asking for help:
Model Name: ROG Phone 5
Firmware Version: .86
Rooted or not: Not
Frequency of Occurrence: Whenever I am in sunlight
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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When I am using my phone in daylight I can very clearly see the fingerprint scanner on the screen.
It doesn't impact the functionality of any application that may be open, but it detracts from the experience, especially when playing games.
Is there a known fix or setting for this that I don't know about?

[Lord_Messi]

lukechristianmakin

Please tell us some basic information before asking for help:

1. Model Name: ROG Phone 5
2. Firmware Version: .86
3. Rooted or not: Not
4. Frequency of Occurrence: Whenever I am in sunlight
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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When I am using my phone in daylight I can very clearly see the fingerprint scanner on the screen.

It doesn't impact the functionality of any application that may be open, but it detracts from the experience, especially when playing games.

Is there a known fix or setting for this that I don't know about?

Fingerprint scanner visible when in sunlight

Can you screenshot it and send it here?

[Luchulainn]

I'll have to see if I can screenshot it when it's daylight again. Wasn't sure that I would be able to.

[Lord_Messi]

lukechristianmakin

I'll have to see if I can screenshot it when it's daylight again. Wasn't sure that I would be able to.

View post

Screenshot it so we can help you
We need your photo for that

[Luchulainn]

This topic has the same issue:

micoaccel

Please tell us some basic information before asking for help:

1. Model Name: ROG 5
2. Firmware Version: WW_18.0840.2103.26
3. Rooted or not: Not root
4. Frequency of Occurrence: In Daylight condition
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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When sunlight hits the screen directly, the square box of the fingerprint sensor appears. Is this normal or is my phone defective?

ROG 5 Fingerprint scanner visible on screen

You can see in his images what I mean. The square is visible on the display. It's not something that I believe would appear in a screenshot.