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Fingerprint failure

Rebwar
Star I
The fingerprint option is disabled from the settings. It was not fixed with a factory reset. Unfortunately, do you have a solution?
8 REPLIES 8

rStar
Rising Star II

Motherboard is replaced
I'm still in service center..
This issue is new to me.

They did a test with half kilo weight and its Working again..
Visit service center ASAP @Rebwar
img-20220211-163903.jpg

FunBike31
Community Legend I
Recalibration is mandatory in all cases to finalize a repair, but there may be other prior operations related to the cause of the failure.
Change of screen, opening of the Rog 5, improvement in reading after a long month depending on the conditions of use, after the installation of a screen protector.

It is a kit that can easily be purchased commercially, usually sold without the weight between 10 and 20€, it requires external software or code to perform the calibration in addition to this tool.
It is a tool that will be good to have at home with the generalization of sensors under the screen.

In any case, it cannot repair a reader if a component has burned out, if a cable is disconnected or no longer makes contact (frequent on the Rog 5), so without precision on the circumstances and the test .12345+= that does not help to answer

ExodusCODM
Rising Star II
FunBike31

Recalibration is mandatory in all cases to finalize a repair, but there may be other prior operations related to the cause of the failure.

Change of screen, opening of the Rog 5, improvement in reading after a long month depending on the conditions of use, after the installation of a screen protector.

It is a kit that can easily be purchased commercially, usually sold without the weight between 10 and 20€, it requires external software or code to perform the calibration in addition to this tool.

It is a tool that will be good to have at home with the generalization of sensors under the screen.

In any case, it cannot repair a reader if a component has burned out, if a cable is disconnected or no longer makes contact (frequent on the Rog 5), so without precision on the circumstances and the test .12345+= that does not help to answer


View post
You're correct. This video might be helpful for some:
https://forum.xda-developers.com/t/asus-rog-3-rog-5-rog-5s-fix-fingerprint.4355499/

FunBike31
Community Legend I
ExodusCODM

https://zentalk.asus.com/en/discussion/comment/204269#Comment_204269

You're correct. This video might be helpful for some:

https://forum.xda-developers.com/t/asus-rog-3-rog-5-rog-5s-fix-fingerprint.4355499/


View post
Yes but before, in 90% of cases, you will have to reconnect the cable (SIM and Figerprint are linked), and therefore this video.
Attention, do not reproduce at home for the majority of users
https://www.youtube.com/watch?v=Rc1FiOwKDhs