02-06-2022 09:37 PM - last edited on 01-16-2024 01:17 AM by ZenBot
02-07-2022 01:27 PM
johnmacrealI would try again going to the service centre and ask them again if they can fix. If they can't and even better, get a confirmation so you can send in a complaint about your device not being repairable and nothing is being done about it.Please tell us some basic information before asking for help:
- Model Name: ASUS ROG 5 BASE MODEL
- Firmware Version: 18.0840.2112.210
- Rooted or not: NOT
- Frequency of Occurrence: PERMANENT
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I bought this Asus ROG 5 brand new last year around June from the Asus Official Store Thailand via JD Central and the WIFI won't turn on or even the hotspot feature. I only turned the WIFI off to leave the office then I tried turning it on when I arrived home and nothing happened. I already tried restarting the phone, factory resetting and now have contacted the Asus Service Center in Thailand and they are unable to fix it. Can I get a refund for this broken device? I need to have a working and functioning phone ASAP.
@CH_ASUS @ARP @Falcon_ASUS @Christine_ASUS @Gustav_ASUS @fussion_ASUS @Irene2_ASUS
ROG 5 WIFI NOT WORKING
02-11-2022 01:45 AM