02-22-2024 10:33 PM
1. Model Name : ROG phone 5s
2.Firmware Version : WW_33.0210.0210.242
3.Rooted or not : No
4.Frequency of Occurrence : Suddenly happens and never work after it
5.App Version : not App related
The unlock screen fingerprint suddenly not working, even when I try to edit or set up one more fingerprint in the settings it showed "finger moved too fast"
I can't login to every apps which allowed bio fingerprint which is very inconvenient. How can I fix this fingerprint problem?
02-26-2024 12:28 PM
Hi @Gab_wlh
Have you dropped your phone?
If not, please follow the steps on this FAQ: https://www.asus.com/support/faq/1015495/