This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Even After three services Rog 5s not working properly

Hella
Star II

I purchased Rog 5s mobile on 11 April 2022. software issue started from 2nd week of January 2023 just after a software update. It's wifi n hotspot stopped working. Then after 1st service, within a week new problem of auto rebooting started. N device used to reboot 20-30 times a day. 

Then again after 2nd service I was informed by the Service center engineer that issue is not resolved, (when I wentto collect it after 4 days.)

Then again phone was in remained in the service center for repair.

Three services are done by service center, twice motherboard of this phone has been changed. but again this device is not working properly.
Either the service center is failing in testing of this device after service or the ASUS is not providing the right authentic spare parts of this mobile or correct software update.
2 days back I have received this phone after 3rd service in which motherboard has been changed, again I am facing 3 new software problems

.1 Air triggers

2. Game genie not working 

3.whole screen flashing red light.
After 17 of January I have hardly used this mobile. Because after every service a new software issue come.
WARRANTY OF THIS DEVICE IS ABOUT TO COMPLETE IN APRIL.
KINDLY HELP. 

F1 Solution Service center at Chandigarh Sector 20A (ASUS service centre) is at a run of 7 hrs from my home. Revisiting Service centre will be like wasting 1 week again.

I am totally frustrated. From 17th January I have not used this mobile properly.

27 REPLIES 27

Nothing gonna happen. You know what neither the spare parts nor their engineer are good enough to sort out this problem. It's js like go n keep repairing your mobile till you have warranty. After that Company will be like OK TATA BYE BYE

Was thinking of upgrading 5S to 6 pro. But after having worst experience with the device as well as the customer care service especially. Hell nooo

Purchased One Plus 11🤗

Ya it's lot good or go with iqqq or apple

Same here 😣

Have you filed a complaint on consumer court?

Everything was ready but lawyer said it will take 2 -3 hearings. N consumer is required to be present there... Was very busy with my job so couldn't effort one more useless headache. Took everything on hold n purchased a new device.

For now vil send this device for 4th repair lmao. Let's see after that