Even After three services Rog 5s not working properly

[Hella]

I purchased Rog 5s mobile on 11 April 2022. software issue started from 2nd week of January 2023 just after a software update. It's wifi n hotspot stopped working. Then after 1st service, within a week new problem of auto rebooting started. N device used to reboot 20-30 times a day. 

Then again after 2nd service I was informed by the Service center engineer that issue is not resolved, (when I wentto collect it after 4 days.)

Then again phone was in remained in the service center for repair.

Three services are done by service center, twice motherboard of this phone has been changed. but again this device is not working properly.
Either the service center is failing in testing of this device after service or the ASUS is not providing the right authentic spare parts of this mobile or correct software update.
2 days back I have received this phone after 3rd service in which motherboard has been changed, again I am facing 3 new software problems

.1 Air triggers

2. Game genie not working 

3.whole screen flashing red light.
After 17 of January I have hardly used this mobile. Because after every service a new software issue come.
WARRANTY OF THIS DEVICE IS ABOUT TO COMPLETE IN APRIL.
KINDLY HELP. 

F1 Solution Service center at Chandigarh Sector 20A (ASUS service centre) is at a run of 7 hrs from my home. Revisiting Service centre will be like wasting 1 week again.

I am totally frustrated. From 17th January I have not used this mobile properly.

[Hella]

Hi Anku

It's sad. Actually there is a bug in all Rog 5S. And it is mentioned by many youtubers.

My device's motherboard has been changed twice. Still facing the problem. From 17th of Jan I haven't used my mobile properly. Forget about the gaming I can't use normal apps properly.

Same here frustration level is on peak. 

Idk what to do.

Talked to customer care too many times. But they end with asking me to visit service centre again. And I know it will again take  5+ days.

This was not expecting from such a big brand like ASUS.

[anku01719]

File a case in consumer court. I am also waiting for my device if I face this type of issue again I am going to file a case against them.

[Jiaszzz_ASUS]

Hello, @anku01719 .

Could you please check your PM inbox as well and share the serial number and the information requested?

Thank you.

[anku01719]

MAAIGF000211REZ

INF7R20121 

Today I have talked with service center today they said it will take upto Friday they have ordered display and waiting for it to arrive. 

I have no problem with the service centre but there are many people facing this issues why? And you call it as premium phone for what? Why people facing this issue again as after replacement of mother board. 

I am waiting for my device and after this is i face this again I am going to file a case against Rog in India for sure and I know I will get many supporters becoz there are many facing this.

Thanks asus for wasting my hard earned money.

[Hella · Accepted solution]

Hi Anku

People over there are good. It's not their fault. They can use only those spare parts which company will provide.

Actually Company policies are same but implementation of those is different for different countries. If we were in USA we would hardly face any problem.

I am approaching consumer court . Let's see what will happen 🤞