Bad whatsapp/ phone call sound

[Mo_Rog_5spro]

Please tell us some basic information before asking for help:
Model Name: Rog phone 5s Pro
Firmware Version: SKQ1.210821.001.WW_Phone-31.0810.1226.128-0 release-keys
Rooted or not: not
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app):

I am using Airpods gen 3 and everything was working great while in music or calls both were crystal clear. I was talking in whatsapp and I accidentally started Spotify sow the call sound quality became very bad and it feels like I am using an old phone with old headset. I tried to reset the airpods and check all the settings but nothing worked. I tried the airpods on my old Asus rog 2 and they were working great and crystal clear sound. So the issue is very bad audio quality on calls both normal phone calls and whatsapp/ instagram/ facebook/ snapchat etc... I can't reset my mobile because I have 380gb data in it.
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[keren_ASUS]

Hello @Mo Rog 5spro
Are you experiencing bad audio regardless of using the AirPods? Also, can you try and see if the issue persists while using other headphones? Thank you!

[Mo_Rog_5spro]

keren_ASUS

Hello @Mo Rog 5spro

Are you experiencing bad audio regardless of using the AirPods? Also, can you try and see if the issue persists while using other headphones? Thank you!

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If I use other airpods the problem persists

[Mo_Rog_5spro]

keren_ASUS

Hello @Mo Rog 5spro

Are you experiencing bad audio regardless of using the AirPods? Also, can you try and see if the issue persists while using other headphones? Thank you!

View post

Hello 👋
I am still waiting for your answer @Karen_ASUS

[Mattias_ASUS]

I think I know what the issue is, this is a very common Bluetooth issue since it can't runt high quality audio and mic at the same time wireless, this happens on pretty much every bluetooth device.
Using the microphone does limit how much info can be passed through bluetooth, which is one of the downsides of the technology.
Have you tried entirely closing the apps that use the headphones?