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Asus ROG Phone 5s WiFi and Hotspot not working after Sep 2022 update

Mike47
Star II
Please tell us some basic information before asking for help:
Model Name: ASUS ROG PHONE 5s
Firmware Version: 31.0810.1226.128
Rooted or not: NO
Frequency of Occurrence: ALWAYS
APP Name & APP Version (If your issue relates to the app): Wifi & Hotspot
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Tried Hard Reboot. Restarted several times. Gave Forget WiFi network. Unable to resolve issue.
39 REPLIES 39

Bueno será tiempo de dejar el celular guardado, porx no hay de donde me den una solución. Lamentablemente está empresa ASUS me ha decepcionado no recomendaré a ninguno de mis colegas está compañía ni para laptop ni mucho menos celulares. No dan un soporte adecuado al cliente lo hacen rebotar perder el tiempo y sin una respuesta concreta.

DECEPCIÓN TOTAL.

keren_ASUS
Moderator
Moderator
Hola @luisevolution1993
Sentimos mucho el inconveniente. Si la falla continua será necesario enviar el equipo a revisión, en su caso debe de comunicarse con su vendedor para que le apoye con el trámite. ¡Gracias!

Devdutt
Star III
Scammers. Screw your apology. Giving outdate troubleshooting steps when they know what screwed it up.
Asus should stop putting this update after knowing its causing issues. I am going to start a lawsuit against you. My 7 month phone doesn't have wifi now. I will be without a phone while you figure out how to fix it. Shame. Never buy ASUS. They always have motherboard issues. From Lamborghini laptop in 2008 to my current dual screen laptop. 1000's USD for waste.

I was going to buy ASUS rog 6 for my bro. No bloody way I am giving any money to this shabby company.

Jiaszzz_ASUS
Moderator
Moderator
Hello, Devdutt.
I responded to your situation in the comments of your post:
Devdutt

Anyone else have their wifi not work after an update from ASUS for their ROG 5S phone?

Why do we have to pay for repairs if it is ASUS's fault for pushing an update with known issue?

They will tell you all the bullshit troubleshooting steps like restart/ format, etc. and we have to go to service center who won't even understand the problem and charge for the phone repair + Take weeks to get back. Anyone else facing this issue please contact me, I am getting my lawyer to draft a complaint to consumer court in India and also let's see how we can force them to rectify this. Absolute bad testing team they have.

I had a Lamborghini Asus laptop, motherboard got fried twice, had to wait 1 month for replacement in 2008. I have Asus ROG dual screen laptop right now, its only 1.5 years old and the 'S' key stopped working due to heating issue. It only works when the laptop is hot. Like what shoddy work is that. I am never getting ASUS or recommending expensive ASUS products to anyone ever again.


Consumer lawsuit against ASUS for update 31.0810.1226.128 which stopped the wifi from working

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VonRaven
Star II
Hi, mods. I'm facing the same issue now. My Wi-Fi kept stating it's off despite multiple attempt of rebooting. I've even spam the on-off button but it's futile.
And no, I am not risking factory reset since it doesn't work based on multiple accounts. Can I know what's the solution to this, please?
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