Please tell us some basic information before asking for help:
Model Name: Asus Rog Phone 5
Firmware Version: WW-18.0840.2109.176
Rooted or not: Not Rooted
Frequency of Occurrence: First time happened
APP Name & APP Version (If your issue relates to the app): Not app specific
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Good day, i bought my phone in May and did not have any issues with it whatsoever since then however yesterday the phone overheated and it shut down by itself for some reason while i was playing the game League of Legends Wildrift on my phone while also listening to some music .
I never had this issue before while playing the game or on any app for that matter but i am concerned that the phone just died, i need some help here.
The phone got too hot to touch so i grabbed some gloves and left it close to a fan to cool down . I wanted to ask is this a problem with the ROG Phone 5 phones because of the Snapdragon 855 chip ? I never had overheating issues on this phone but i don't understand why it suddenly had this at such a random time... the game that i mentioned had the same settings ever since i started playing on the first week of may when i downloaded it so that is obviously not the problem here .
What should i do next and is there any chance i can get a replacement phone for this or at least my money back in case that's not possible ?
I barely have like 6 months since the phone was bought and i still have the warranty of 24 months valid so I am asking what is the next step here... thank you !
