Aero cooler stop working after firmware notification

[Neel007]

Please tell us some basic information before asking for help:
Model Name: rog 5
Firmware Version: 1226.91
Rooted or not: not
Frequency of Occurrence: yes
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I had facing problem from last night. I got firmware updation notification and while updating failed msg come and aero cooling stop working. I had clear armory cred data also but problem not solved. Screenshot shot of firmware notification.


@Titan_ASUS

[ARP_ASUS]

Hi Neel007,
Can you try factory reset on your phone. If it still doesn't work you can visit the nearest service center.
https://www.asus.com/in/support/service-center/india

[Neel007]

ARP_ASUS

Hi Neel007,

Can you try factory reset on your phone. If it still doesn't work you can visit the nearest service center.

https://www.asus.com/in/support/service-center/india

View post

Factory reset is not possible for me. No time for backup data and then restore it. It will waste my 2 -3 day time. This problem occured after firmware update filed. Plz provide new update and solve this issue or Plz guide me how to reset auro active cooler 😂

[Neel007]

@ARP_ASUS please provide solution . don't close discussion without solving issue.

[ARP_ASUS]

Hi Neel,
While I understand your concern. For accessories there are pretty limited troubleshooting which we can do online. It would be better for you to visit the service center or probably wait for a new update.