Sudden shut down and phone's temperature is so hot even with no background app running

[indra13julius]

Please tell us some basic information before asking for help:
Model Name: ROG PHONE 3
Firmware Version:
Rooted or not: NOT
Frequency of Occurrence: Always (Since the aforementioned shutdown)
APP Name & APP Version (If your issue relates to the app):
After the initial shut down my phone keeps getting hotter even with no apps running. It stays at 40~43C° and hotter if I open apps.The battery is draining like water too. Restarting or shutting down the phone for awhile does not help. Delete some of my games or useless apps does not help too.
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[Saifuddin]

GREEKLEADER

https://zentalk.asus.com/en/discussion/comment/154523#Comment_154523

It ain't easy to avoid heat for some of us and also the battery is more protected than most other phones,there is copper,metal and glass that vent the heat outside the phone,screen also

The battery won't get degraded because of heat,but normally and if you either play outside with a hot temperature or use bypass charging,the battery is kind of protected since it's not getting charged,but again,bypass charging will use the electrons from the cable,not from the battery,so it's even better than normal use

I would say it's 4 types of heat

Heat of charging:Which is the heat of the electricity that loads the battery

Normal heat:Which is when you game or use the battery

Bypass heat:Which is the heat that comes from the cable directly to the components outside the battery

And Climate heat:Which is the heat from the sun or the temperature of your room,that affects everything externally so not the battery

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Yup i got the same point but my way of explaining is just different 😁😁

[Saifuddin]

kompellavedanth

https://zentalk.asus.com/en/discussion/comment/154526#Comment_154526

In college, I keep my phone in silent mode with nothing running background but still it's gets hot in my pocket. I even use my phone in college until I reach home. Should i be worried?

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There is something wrong with your software
Try factory reset and if that doesn't solve your issue then visit service centre ASAP!
Hopefully your problem will be gone 😉

[kompellavedanth]

Saifuddin

https://zentalk.asus.com/en/discussion/comment/154535#Comment_154535

There is something wrong with your software

Try factory reset and if that doesn't solve your issue then visit service centre ASAP!

Hopefully your problem will be gone 😉

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Went to service centre but still the problem persists.

[indra13julius]

ADH

https://zentalk.asus.com/en/discussion/45121/sudden-shut-down-and-phones-temperature-is-so-hot-even-...

Hello there , i would recommend you to turn your phone into safe mode and see if it's still persists , I doubt there is some 3rd party app creating problem .

How to Enter Safe Mode?

Apply to：Phone, Pad

When power is off:

1. Long press power key to boot.

2. When ASUS logo appears, press and hold volume down key till home screen appears

3. " Safe Mode " reminder appears on the lower-left of home screen

To exit it just simply reboot again .

And please update if problem is also happening in safe mode .

Try to take in safe mode for atleast 2 hours or wish .

Thank you .

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The problem still persist after I tried going safe mode for more than two hours