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Screen Burn, denied warranty.

amtprasadhcl
Star I
Please tell us some basic information before asking for help:
Model Name: Rog 3
Firmware Version: latest
Rooted or not: Not
Frequency of Occurrence: Permanent
APP Name & APP Version (If your issue relates to the app): N/A
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi,
This issue is regarding denial of warranty. My phone is having severe screen burn issue and is under warranty. I submitted my handset for repair but they are denying warranty saying there is dent and color fade in the body.
I fail to understand how a dent on body can cause screen burn.
Please look into the issue ASAP. @CH_ASUS @Gustav_ASUS @ARP_ASUS @Irene2_ASUS @Titan_ASUS @Christine_ASUS @Falcon_ASUS @kikoly @Laura_ASUS
2 REPLIES 2

amtprasadhcl
Star I
@CH_ASUS @Gustav_ASUS @ARP_ASUS @Irene2_ASUS @Titan_ASUS @Christine_ASUS @Falcon_ASUS - could you guys please help me out here?

ARP_ASUS
Community Legend II
Hi,
You have been replied under Personal message box.