ROG CETRA not powering on

[eduvigisgarcia8]

Any thoughts on this ? Thanks !
@Gustav_ASUS

[Gustav_ASUS]

@eduvigisgarcia88 More details are always welcome. Do they power on if you connect them to another device?

[eduvigisgarcia8]

@Gustav_ASUS nope .. no lights

[bv40193]

i have the same issue only the left earbuds is working and right earbud has no light/sound or power.

did you resolve your issue?

[keren_ASUS]

Hi @bv40193 

Can you follow the troubleshooting steps on this FAQ to see if it helps? 

https://www.asus.com/me-en/support/FAQ/1047963/#:~:text=When%20there%20is%20no%20sound,and%20the%20r...

Thank you!