ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[talwindersinghc]

Never going to purchase asus again all because of the screen issues.

[anjubunny123]

ktmnishanth

And one more issue I find with my rog3 is 144hz becomes choppy at low brightness levels...Mod pls look into it..

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as 60hz produces less red tint at low brightness,device automatically sets itself to 60hz for optimal viewing experience .144hz red tint in low brightness looks terrible

[anjubunny123]

imperatorraj

https://zentalk.asus.com/en/discussion/comment/108185#Comment_108185

It is disheartening to see the amount of filth people have to say and the lack of patience they have. If you could only see the whole thread, you would realise that Anders had already stated the same he said right now. But the pathetic degree with which everyone on this forum is targeting the Mods and Devs and the people who are talking sense, is just astonishing.

If you have so much problem, please read about Black Crush and what devices have it, instead of just blabbering whatever you want to on this forum. You spent your money by your choice. No one forced you to. So please stop making it sound like that. You wouldn't face black crush on day to day usage. It is limited to a few instances and I don't think it is that big of a deal that you all are making of it.

So for the sake of God, be patient. And note that everybody talking sense here is tired of hearing you want to refund or return. Please already do it and suit yourself with a new device. Cheers!

View post

maybe asus should have advertised ,warning :heavy black crush conditions apply bla bla bla
then users don't have right to comment or share thier pathetic experience
it's not users fault becuase they weren't ready to face such a serious issue without being warned.they were having High expectations after looking at asus promotions and youtubers reviews (it's funny no youtuber experienced black crush )
when a user finds this level of black crush just after unboxing their phone they would be devastated after spending so much so they will definitely share their frustration in the forum . it's not upto you that to name their comments as filth
anyone would be in serious agony on seeing their new phone display playing videos like wierd cartoonish square black grey patches
as asus never mentioned the problem in promotions ,they need to bear the blame and frustration of users they got no choice.

[sevillaken]

Im already updated to firmware .58 and if brightness is set to at least 60% the black crush issue is gone but 60% below you can still see black crush.

@Anders_ASUS - sir is the issue will be completely gone in future updates?

[amanverma161020]

Even I'm facing the heavy black crush issue