ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[Anders_ASUS]

raj.sin15

https://zentalk.asus.com/en/discussion/comment/104209#Comment_104209

It would be an acceptable answer if all the apps had a brightness slider. The problem is far more pronounced on all other apps for eg. Amazon Prime Video. Even at full brightness the blacks seems to take the life out of everything, even the well lit scenes. If it's an hardware issue it would be appreciated if the makers can accept that. Otherwise a quick resolution is needed.

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This is the effect of HDR (that everybody wants). If a phone supports HDR then the scenes gets much darker compared to phones that do not support HDR.

RAIDEN™

https://zentalk.asus.com/en/discussion/comment/104209#Comment_104209

So that means it ain't rog fault but rather these video providers side issue?

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So far this is our observation with Netflix. I can't speak for other providers since we're still investigating

[RAIDEN_]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/104234#Comment_104234

This is the effect of HDR (that everybody wants). If a phone supports HDR then the scenes gets much darker compared to phones that do not support HDR.

https://zentalk.asus.com/en/discussion/comment/104293#Comment_104293

So far this is our observation with Netflix. I can't speak for other providers since we're still investigating

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Sir , as far i recall you said the same i.e " we are doing investigations on the matter of this Red tint issue " ( for Rog 2 )its like a year nearly and still no actual reply from your team ..
Can we expect that this issue as reported by many users , will be fixed in near future or this time too we have to compensate on it

[pradhyumna]

Need immediate OTA fix for Black Crush. Literally the Dark scene videos are make us disappoint that we invested 50k in this phone. Seriously, what kind of Quality control you have is an issue of INVESTIGATION. You guys must have to look after it before launching a flagship costly phone. We better need refund than replacement.

[rishirs30]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/104234#Comment_104234

This is the effect of HDR (that everybody wants). If a phone supports HDR then the scenes gets much darker compared to phones that do not support HDR.

https://zentalk.asus.com/en/discussion/comment/104293#Comment_104293

So far this is our observation with Netflix. I can't speak for other providers since we're still investigating

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Hi, actually this black crush issue is not limited to just Netflix. All the apps like instagram,Facebook,YouTube ,even our photos gallery is showing the same black crush issue.
Also, please verify asap if it's the hardware or software issue as we might need a replacement for the phone we received if it's a hardware issue.
And as far HDR goes,this is the worst HDR experience I have ever got on a smartphone.
Thanks.

[raj_sin15]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/104234#Comment_104234

This is the effect of HDR (that everybody wants). If a phone supports HDR then the scenes gets much darker compared to phones that do not support HDR.

https://zentalk.asus.com/en/discussion/comment/104293#Comment_104293

So far this is our observation with Netflix. I can't speak for other providers since we're still investigating

View post

There's a lot of difference between dark scenes in HDR and the issues we are facing. We have seen other HDR displays and haven't faced such issues.
Keep aside the other apps, even the native video player from Gallery app is having the same issue.