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Rog 3 screen issue

TX11559
Rising Star I
Please tell us some basic information before asking for help:
Model Name: Asus Rog 3 Strix - TENCENT GLOBAL ROM
Firmware Version: Version WW-17.0823.2012.122
Hello, I have an issue with the phone screen, it mostly started after I did the version upgrade however I do not think this is the problem.
The problem is with the screen, from time to time the screen seems to go into colors, as if the screen has some failure (like tv back in the days used to turn into some colors), and even in rare situation the screen won't turn on / off and yesterday it didn't even notice my fingers at all, so had to do a hard reset and only then it worked.
Now, sometimes when the screen fails to come up / turn into colors there is an area (top left) where I put my fingers and with really little pressure get fixed or worst (sometimes while gaming I press there and nothing happen which is odd).
Any idea what could be the problem ? it is the screen ? should I fix it or jump off my window? (joking)

30 REPLIES 30

TX11559
Rising Star I
Danishblunt

https://zentalk.asus.com/en/discussion/comment/158152#Comment_158152

It's proably because of the black screen issue. The not waking up is very very very likely caused by the rom itself.


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I guess, but it won't fix the other issue as in the picture? that is the screen ? the phone could have been damaged while been shipped or even one drop ? or it is rare to happen ?

TX11559
Rising Star I
Danishblunt

https://zentalk.asus.com/en/discussion/46028/rog-3-screen-issue

It's very possible that this isnt a hardware defekt but only a loosened cable. The not waking up bug is probably caused by some dirty flash on the phone.


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Oh, now I see that command, I see, as for the lose cable, what do you think I should do ?

Danishblunt
Hall of Fame I
TX11559

https://zentalk.asus.com/en/discussion/comment/158153#Comment_158153

I guess, but it won't fix the other issue as in the picture? that is the screen ? the phone could have been damaged while been shipped or even one drop ? or it is rare to happen ?


View post
It's impossible to tell without opening the phone, as mentioned it could be something as simple as a loosened cable. I think the damage you're seeing is most likely caused by either the GPU driver or loosened cable as OLED's typically don't damage like that, they get black spots or vertical lines but I have never seen a screen damage with horizontal lines.

Danishblunt
Hall of Fame I
First I would install the new rom and see if it fixes the bug. Since you have a tencent phone it means no warranty anyways, you have literally no reason to not unlock the bootloader and reflash the phone.

TX11559
Rising Star I
I see, very well I will try and see if it works

Anyway, how do I change or put the rom O_O ?