Rog 3 main camera focussing issue.

[himadri52]

Please tell us some basic information before asking for help:
Model Name: ASUS_I003DD
Firmware Version: QKQ1.200419.002.WW_Phone-17.0823.2009.99
Rooted or not: Not rooted
Frequency of Occurrence: All the time
APP Name & APP Version (If your issue relates to the app): Stock camera app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Primary camera sensor can't focus certain portions (almost half) both in videos and photos. I tried clearing cache and data but it's still the same. I always use my phone in indoor condition. It never came into contact with water or dusty environment. This is my secondary device mainly for gaming. I've added some photos.
Just compare those photos left and right portions, left sides are in complete focus but the right sides are out of focus even the subjects are in same distance from the camera. I tried to focus the right portions by touching during shooting those photos but it's same.
@Anders_ASUS @ARP_ASUS

[ARP_ASUS]

Hey,
Try the SMMI test to check for possible hardware issue.
How to Enter SMMI_TEST (test hardware)
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST
If no hardware issue found,
factory reset your phone.
As you mentioned water and dust coming in contact with your phone,
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india

[himadri52]

ARP_ASUS

Hey,

Try the SMMI test to check for possible hardware issue.

How to Enter SMMI_TEST (test hardware)

Go to Calculator=>type " .12345+= "

you will be entered to SMMI_TEST

If no hardware issue found,

factory reset your phone.

As you mentioned water and dust coming in contact with your phone,

Kindly visit the nearest service center:

https://www.asus.com/in/support/service-center/india

View post

Ok will try hardware test. I told that my phone never came into contact with water or dust. I always use it indoor just for gaming and indoor photo shoot.
@ARP_ASUS

[ARP_ASUS]

Hi @himadri52 ,
My bad. You can confirm if anything related to hardware pops up post SMMI test.
If hardware issue found, visit the service center.

[himadri52]

ARP_ASUS

Hi @himadri52 ,

My bad. You can confirm if anything related to hardware pops up post SMMI test.

If hardware issue found, visit the service center.

View post

It was asking for qr code for camera testing. Btw I went to the nearest service center located at Burdwan, West Bengal (IN). But they told me that they don't have the required tools to fix this device and suggested me to go to the main service center and explain my issue which is more than 100 kms away from my hometown. This was not expected from Asus. Why don't you guys improve ur service infrastructure.

[ZT-984cdf19]

Am facing the same issue, visited to service center and they told they will need to replace the camera module. But my concern is if we are getting a defective product Asus should replaace it with new one, why should we get it repaired (which will include scratches on device while opening it).

Its been one and half month purchased this peice of junk