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Random popup related to firmware updates

basabjitsinghar
Star II
Please tell us some basic information before asking for help:
Model Name:rog phone 3
Firmware Version: .147( latest version)
Rooted or not:not rooted
Frequency of Occurrence: randomly from the day of complaint
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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img-20210708-185321.jpg
While playing call of duty , my screen randomly goes black and i get this notification. I have my phone updated to the latest version and have no idea how to fix this.
8 REPLIES 8

rogeriskira
Rising Star I
I noticed that's a glitch to ask for firmware update for the Kunai 3's. I would suggest to click no and reconnect the controller. This is a glitch and I have seen it corrupt firmwares for the Kunai 3. (This is assuming your Kunai 3's are fully updated to begin with)

basabjitsinghar
Star II
img-20210710-222846.jpg
basabjitsingharay

https://zentalk.asus.com/en/discussion/comment/175733#Comment_175733

The occurrence is very random but only happens when I plug my type c to 3.5mm jack sideways.

I have never attached the kunai with my device

And when I press update, the updating screen pops up but it's more like that it freezes and nothing happens.so the next thing I do is force restart coz the navigation buttons can no longer be accessed


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ARP_ASUS

Hi basabjitsingharay,

How frequent is this popup? Also, have you even applied to kunai on your phone? What happens when you tap on the update?


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The occurrence is very random but only happens when I plug my type c to 3.5mm jack sideways.
I have never attached the kunai with my device
And when I press update, the updating screen pops up but it's more like that it freezes and nothing happens.so the next thing I do is force restart coz the navigation buttons can no longer be accessed

basabjitsinghar
Star II
basabjitsingharay

https://zentalk.asus.com/en/discussion/comment/175733#Comment_175733

The occurrence is very random but only happens when I plug my type c to 3.5mm jack sideways.

I have never attached the kunai with my device

And when I press update, the updating screen pops up but it's more like that it freezes and nothing happens.so the next thing I do is force restart coz the navigation buttons can no longer be accessed


View post
I have also had random popups requesting to use the aero active cooler
img-20210710-135841.jpg


basabjitsinghar
Star II
@ARP_ASUS provide a solution