Previous issue still persists and new ones are in place after latest update

[Anonymous]

Please tell us some basic information before asking for help:
Model Name: Rog Phone 3
Firmware Version:WW_17.0823.2102.143
Rooted or not:not
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi there,
As per https://zentalk.asus.com/en/discussion/comment/154355, after the latest update the issue is still happening 😞 but I've also realised that new issues are in place. I'm reporting these as from 2 to 4 those functionalities were working fine before.
1- Scheduled charging is not working: When I set the time frame then I exit the section; times are changed automatically not persisting the changes; this of course affects the functionality making it unusable. After restarting, switching off, etc. The issue is still happening.
Steps to reproduce
Go to Battery/power master/battery care/scheduled charging
Tap Yes
Set start and end times
Tap back
Check the start and end times changed not reflecting the original values set.
2 - Weather application doesn't refresh automatically.
Steps to reproduce
Go to the weather app/settings
Set refresh frequency to 30 minutes (or any other available value) and wait (I did it for one day/hours,etc.)
Come back to the app
Check that the information is not updated
You need to refresh manually
3 - Call reception is getting worse: When having a phone call, the signal breaks and it's not possible to maintain a conversation. Then the call needs to be done again to fix this.
4 - Headphones disconnect automatically: When having a call either on the phone or Whatsapp, headphones disconnect automatically and I need to unplug/plug it again in order to work. Tried with different headphones/another adapter from a friend and the issue is the same.
4.1 - Headphones stop the music automatically: After sometime and when using several music players, the music stops playing with no reason. Tried with different headphones/another adapter from a friend and the issue is the same.
It's a bit unfortunate that this phone is not doing great on its software for basic functionalities. I hope they are fixed and probably spend more time on the quality/testing side before releasing. I work in software engineering and I know that these things are challenging, but I wouldn't expect that things that were running fine before are breaking so badly.

Cheers,
/V

[Anonymous]

Status:
1- Scheduled charging is working after clearing the power master's cache and data

[Anders_ASUS]

Megalox

Please tell us some basic information before asking for help:

1. Model Name: Rog Phone 3
2. Firmware Version:WW_17.0823.2102.143
3. Rooted or not:not
4. Frequency of Occurrence: Always
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hi there,

As per https://zentalk.asus.com/en/discussion/comment/154355, after the latest update the issue is still happening 😞 but I've also realised that new issues are in place. I'm reporting these as from 2 to 4 those functionalities were working fine before.

1- Scheduled charging is not working: When I set the time frame then I exit the section; times are changed automatically not persisting the changes; this of course affects the functionality making it unusable. After restarting, switching off, etc. The issue is still happening.

Steps to reproduce

• Go to Battery/power master/battery care/scheduled charging
• Tap Yes
• Set start and end times
• Tap back
• Check the start and end times changed not reflecting the original values set.

2 - Weather application doesn't refresh automatically.

Steps to reproduce

• Go to the weather app/settings
• Set refresh frequency to 30 minutes (or any other available value) and wait (I did it for one day/hours,etc.)
• Come back to the app
• Check that the information is not updated
• You need to refresh manually

3 - Call reception is getting worse: When having a phone call, the signal breaks and it's not possible to maintain a conversation. Then the call needs to be done again to fix this.

4 - Headphones disconnect automatically: When having a call either on the phone or Whatsapp, headphones disconnect automatically and I need to unplug/plug it again in order to work. Tried with different headphones/another adapter from a friend and the issue is the same.

4.1 - Headphones stop the music automatically: After sometime and when using several music players, the music stops playing with no reason. Tried with different headphones/another adapter from a friend and the issue is the same.

It's a bit unfortunate that this phone is not doing great on its software for basic functionalities. I hope they are fixed and probably spend more time on the quality/testing side before releasing. I work in software engineering and I know that these things are challenging, but I wouldn't expect that things that were running fine before are breaking so badly.

Cheers,

/V

Previous issue still persists and new ones are in place after latest update

I can send you a PM with log instructions

[Helo__PuweY]

The headphone issue is one of my biggest problems ( especially BECAUSE we don't have a Headphone Jack ) and Asus still didn't response in any way. I also had to push up my posted issue before it get''s down and is forgotten. It's really a shame Asus.

[Anonymous]

2 - Weather application doesn't refresh automatically.
Status:
The application is now refreshing automatically for all cities except the current location.
On the app, you can select the current location, which is the one not refreshing, but the rest are doing well.
So there's an improvement, just missing one part I'd say.
Cheers