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Please help my rog 3 blackout while browsing

aeron_crestfall
Star II
Please tell us some basic information before asking for help:
Model Name: rog 3 12gb ram
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Suddenly blackout while I am browsing. Charging works and physical buttons. It vibrates every time I press any physical buttons
8 REPLIES 8

keren_ASUS
Moderator
Moderator
Hello @aeron.crestfallen 
Is the screen turning on at all and did this happen after you did any updates?

aeron_crestfall
Star II
Not at all. What happened any ideas? Still the same. No response from the screen yet. Only vibrations when pressing the buttons but charges and when force restart it. The LED rog logo still functions

aeron_crestfall
Star II
keren_ASUS

Hello @aeron.crestfallen 

Is the screen turning on at all and did this happen after you did any updates?


View post
Not at all. What happened any ideas? Still the same. No response from the screen yet. Only vibrations when pressing the buttons but charges and when force restart it. The LED rog logo still functions

keren_ASUS
Moderator
Moderator
Hi aeron.crestfallen
Unfortunately, it seems like you will need to take your phone to your local service center. We apologize for any inconvenience.

Find service locations - Philippines | Official Support | ASUS Philippines