My rog Phone 3 don't recognize airactive cooler

[Dash_Kappei]

Please tell us some basic information before asking for help:
Model Name: rog Phone 3
Firmware Version: lady version
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[Anders_ASUS]

Dash_Kappei

the problem is after update firmware. Before, this is ok.

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ok, I will check if this is know issue or if I need a log from you to identify what's wrong. I'll get back as soon as I know

[Anders_ASUS]

Dash_Kappei

the problem is after update firmware. Before, this is ok.

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They replied that we haven't been able to duplicate the issue ourselves but they will add some code into next FW that will force the Aerocooler 3 to reinstall it's FW. Hopefully this will fix the issue for you and anyone else who might have the same issue.

[Dash_Kappei]

Thank you very much

[Anders_ASUS]

Dash_Kappei

Thank you very much

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Also, try cleaning both connector and port. We've had one case where the user got this message due to dirty side port or connector on the Aeroactive cooler

[Dash_Kappei]

I have mobile dock top. It,s perfect. Only aereoactive Is problem