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My asus Rog Phone 2 power and volume up button become mushy

ZT-a8e05e57
Star II
Please tell us some basic information before asking for help:
Model Name: Asus Rog Phone 2
Firmware Version:
Rooted or not: Not
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Its been 9 months i purchased this phone..........everything was working fine until yesterday.. all of a sudden first the volume up button lost its clickiness and then after power button also lost its clickiness and became mushy.....both of those buttons just went inside their grooves but not popping up as usual...... although they are working with slight pressure but the ply is not there.....Currently i am using a third party app for locking my screen and double tap to wake it up. Please let me know what i should I do and if this is covered in warranty or not.....in the past 9 months i havent dropped my phone even once also and also there is not even a single scratch on my phone. I dont know why all of a sudden those buttons became mushy. PLease do respond as soon as possible....
6 REPLIES 6

ZT-a8e05e57
Star II
Can i get any phone when i give my asus rog phone 2 for service?

ARP_ASUS
Community Legend II
Hi, sorry to hear about this.
Kindly visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india

ZT-a8e05e57
Star II
i gave it for service Centre and after i received my device i noticed that the right air trigger has some issues. so again i gave it for service its been 10 days i gave my phone and the person in the service center did not gave me any job sheet or acknowledgement.. (previously also he did not give me any acknowledgement) I don't understand why these people are not providing job sheets as i had submitted my device. Isn't it illegal ? because my device is still in warranty..

Loki
Star II
I got the same problem but in my case power button and volume down