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Frequently shutting down while getting calls

Star I
Using Rog 3 since 2months, and now after the Dec security patch updates the device is getting shut down automatically while getting any sort of calls, be it an audio call or a video call. Many a times there's no notification of any missed calls as well.
Kindly assist ASAP!

Community Legend II
Hi Archana,
Really sorry as you are facing this issue even after the latest firmware version update. '
Request you to try factory reset once on your phone.
If the issue is still not solved, Please visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.