cancel
Showing results for 
Search instead for 
Did you mean: 

Fingerprint setting is missing.

ZuuGAKz
Rising Star I
Please tell us some basic information before asking for help:
Model Name: ZS661KS
Firmware Version: 17.0823.2009.99
Rooted or not: No
Frequency of Occurrence: First time.
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I want to add a fingerprint to unlock the screen, but I can't find the Fingerprint menu and I've tried doing a factory reset and it still doesn't show up.
8 REPLIES 8

ZuuGAKz
Rising Star I
@Gustav_ASUS
What should I do next? Go to service center again?

Gustav_ASUS
Community Legend III
@mafuyu63159 Sorry for disappearing!
I will send you intructions on how to log your device, so our developers can take a closer look.

ZuuGAKz
Rising Star I
Gustav_ASUS

@mafuyu63159 Sorry for disappearing!

I will send you intructions on how to log your device, so our developers can take a closer look.


View post
Thx but I already sent my phone to service center and they fixed it. (RMA: THA1LC0224)

Gustav_ASUS
Community Legend III
@mafuyu63159 That's good to hear! Thanks for letting me know.