I just take my rog 3 at asus service center and when i was at the service center i forgot to check the fingerprint sensor then when i checked it at home the fingerprint doesnt work, any solution? . Here the screenshot. Thx a lot
Hi Gia and firstname.lastname@example.org Thank you for your reply. 1. May you help me to check your SMMI test? Does it pass or fail? Calculator> type ".12345+=">SMMI TEST>Single Test>Fingerprint Test 2. Does the fingerprint work in "Safe Mode"? # How to enter and exit "Safe Mode" https://www.asus.com/support/FAQ/1005163/ 3. Does the fingerprint work after performing the Factory Reset?
If you are in the firmware version V99 and the fingerprint still can not work. Please let me know your test result above.
Still the same after updated v99, is this possible a hardware problem because wrong installation with ur service center technician? But when i checked it with smmi test, the fingerprint test pass the test.
Hi email@example.com Thank you for your asking. Kindly provide the information below so that we can better assist you. 1. Have you encountered the issue after repaired your device from ASUS repair center? 2. Your current firmware version Settings>System>About Phone>Software information>Build Number If you try to update to the latest version, does the issue still persist? 3. Also, does the situation remains the same after performing "the Factory Reset"? Settings>System>Reset options>Erase all data(factory reset) Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.