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Critical Issues with Rog 3

Vinnu
Star II
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version:
Rooted or not: No
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app): Every app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

Hi..
I have purchased Rog 3 phone from Flipkart on 6th of August and got it on 9th. I have been facing some critical issues with the phone. They are: 
1. When I type service number to register it says invalid number. .
2. Display has some issues I think because it is not showing Blacks correctly. Wherever there is black colour it becomes so smudgy and it really not at all good.
3. Main issue is the Audio issue. I am getting a cracking and electrical buzzing sound when listening through headphones. Some times all the audio is lost and I get a very loud and un hearable buzz. I thought there may be a problem with the Type C to 3.5mm jack, so I tried using other dongle but the device says that it does not support the connected audio cable. (It is OnePlus cable).
4. It has issues with camera whenever I start recording a video it is lagging at the beginning of first 2-4 seconds. The front camera is really sharp and is also making skin so soft. Not at all natural. Even with the face beauty turned off. It is not able to stream HD Videos with mobile data too. I hope this would be fixed with a software update

For all the critical issues I have mentioned please tell me what to do I have 3 days more to return the product if I want. But I waited so long for this Phone. I am big fan of Rog products and this phone.
Please reply and suggest me what to do ASAP. 
Thank You.

11 REPLIES 11

Vinnu
Star II
But there is no replace option in Flipkart. There is only Refund option. But I Got this phone after a long wait and I am really a big fan of it. What should I do I took it to the nearest Asus service center, But they said they can't check it here and need to send it to a metro city and it takes a lot of time, So I came Back🥺

Not applicable
Vinnu

But there is no replace option in Flipkart. There is only Refund option. But I Got this phone after a long wait and I am really a big fan of it. What should I do I took it to the nearest Asus service center, But they said they can't check it here and need to send it to a metro city and it takes a lot of time, So I came Back🥺


View post
In that case i suggest you to wait for moderator reply because you're right. Getting a refund might make you wait more for getting the phone again. Replacement would be a good option to have here but flipkart doesnt stand for customer satisfaction so... Again you might want a reply from mods before visiting service center.

Aryan202
Community Legend I
Vinnu

But there is no replace option in Flipkart. There is only Refund option. But I Got this phone after a long wait and I am really a big fan of it. What should I do I took it to the nearest Asus service center, But they said they can't check it here and need to send it to a metro city and it takes a lot of time, So I came Back🥺


View post
Try a factory reset maybe (back up if you have some important data using the asus local backup option)
See if it helps
A guy had some air trigger issue here a reset solved it for him

gohelraj1111199
Star II
Display is not showing blacks properly while seeing it on the lowest brightness. Blacks looks like it plays in color inversion mode.
I am also having same display issue mentioned in this thread in my Rog phone 3, ASUS Please find a solution to the problem ASAP, I have a few days left to return the product. If this is not going to be fixed by software update, then let us know so we can return the product. @Anandu @TITAN @Admin

Vinnu
Star II
I have done everything I can... including SMMI tests for display, Factory reset etc.. I am left with no other option except to return it.