Constant echo problem to other party when voice calling.

[yashpandya295]

Please tell us some basic information before asking for help:
Model Name: ROG_Phone3
Firmware Version: QKQ1.200419.002.WW_Phone-17.0823.2008.78
Rooted or not: no
Frequency of Occurrence:everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Callers are hearing their own voice whenever I receive or make a call. Please help.
Tried restarting the device it didn't work.

[yashpandya295]

Even tried factory resetting the device. It doesn't work. Some help would be really appreciated

[yashpandya295]

@Anders_ASUS care to comment?

[ARP_ASUS]

Hi @yashpandya295,
The last step of Factory reset which you have already tried.
If its on voice call maybe if you are near to any other device the echo can be heard . Make sure you are not near to any device which is on.
Also, have you tried with a different SIM?
If the issue still persists. I would recommend you to visit service center:
Kindly visit the nearest service center:
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.
https://www.asus.com/in/support/service-center/india